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Frequently Asked Questions (FAQs)

Welcome to our FAQ section! We’ve compiled answers to the most commonly asked questions to help you shop seamlessly. If you don’t find what you’re looking for, feel free to contact us at we[at]wiseidiot.com.

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1. About Our Products

Q: What materials are your t-shirts made of?
A: Our t-shirts are made from premium-quality cotton, ensuring breathability, comfort, and durability.

Q: Are your designs exclusive?
A: Yes, all our designs are exclusive to our store and are unavailable anywhere else. Each design is created with attention to detail and inspired by Indian and global aesthetics.

Q: Do your t-shirts shrink after washing?
A: Our t-shirts are pre-shrunk during manufacturing. To maintain their size and quality, follow the care instructions provided with your purchase.

Q: How do I choose the right size?
A: Refer to our detailed size chart available on each product page. If you’re between sizes, we recommend sizing up (i.e. order 1 size above your size) for a more relaxed fit.

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2. Ordering & Payment

Q: How do I place an order?
A: Browse our collection, select your desired design and size, add it to your cart, and proceed to checkout. You can order as a guest or create an account for a faster checkout next time.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and wallets. All transactions are processed securely.

Q: Can I cancel or modify my order?
A: Orders can only be modified or cancelled within 1 hour of placement. Please contact us immediately if you need assistance.

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3. Shipping & Delivery

Q: Do you ship across India?
A: Yes, we ship to all PIN codes across India.

Q: How long will it take to receive my order?
A: Orders are typically processed within 2-3 business days and delivered within 5-12 business days, depending on your location.

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking link via email or SMS.

Q: Do you offer free shipping?
A: Shipping charges are waived for all orders in India. For international orders, a nominal shipping fee applies (please note, we haven't started shipping worldwide yet).

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4. Returns & Refunds

Q: What is your return policy?
A: We accept returns only if the item is incorrect or defective. Returns must be initiated within 7 days of delivery. Refer to our Refund Policy for more details.

Q: How do I initiate a return?
A: Contact us at we[at]wiseidiot.com with your order details and a photo of the issue. We’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed once the returned item reaches our warehouse and passes inspection. The refund will reflect in your original payment method within 7-12 business days after the day of approval during inspection.

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5. Care Instructions

Q: How do I care for my t-shirt?
A: For best results, hand wash your t-shirt. If that is not possible, then machine wash your t-shirt in cold water, using mild detergent and avoiding bleach. Line dry in the shade or tumble dry on low heat.

Q: Can I iron my T-shirt?
A: Preferably not. But if you really want to, then yes, you may iron your t-shirt inside out on low heat to protect the print. Do Not iron the printed area directly.

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6. Customer Support

Q: How can I contact customer support?
A: You can reach us at we[at]wiseidiot.com. Our support team responds to you 5 days a week during office hours.

Q: Do you offer bulk or custom orders?
A: Yes, we cater to bulk or custom orders for events or corporate requirements. Contact us for more details.

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7. Miscellaneous

Q: Do you offer gift cards?
A: Yes, we intend to offer e-gift cards that make the perfect gift for any occasion. Once it is online, you may visit our Gift Card Page to purchase one.

Q: Are there any ongoing offers or discounts?
A. All regular discounts and offers are posted on the website. Any specific discounts and offers can be seen on our social media accounts (links in the footer).

Q: Is my personal information secure?
A: Absolutely! We value your privacy and ensure that your personal details are handled in compliance with the Indian DPDP Act.

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Still have questions? Drop us an email—we’re here to help!